We are glad to be offering free shipping across North America. Please note that this includes all of Canada and the mainland United States of America. For all other states and countries, including Alaska and Hawaii, we are happy to be offering a flat rate of $40 shipping to almost anywhere in the world.
The day and time your order is received will determine when your products will be shipped. Please note that we observe all Canadian holidays and these dates are not considered business days, meaning your order could be delayed if it corresponds to one of these dates. You will receive a message including your tracking number and carrier once your order has been processed and shipped to allow you to view its progress. All US orders ship out of our warehouse in Burlington, North Carolina, USA. All other orders ship out of our main office in Burlington, Ontario, Canada. We currently ship using FedEx, USPS, and Canada Post within North America. For international shipping we primarily use DHL Express, but occasionally Canada Post.
Please note that you are responsible for covering all customs/duty charges for our products crossing the border into your country. If you refuse to pay duty charges due to active refusal or negligence and your Spherificator is returned to us as a result, you will be issued a refund minus the actual costs of shipping we incurred to send your unit to you as well as the return shipping. For international orders, it is possible that these costs will exceed the full amount of your order. If this happens and you would still like to receive your Spherificator, you will have to place a new order which may include paying the $40 ship cost again, and we will have the right to refuse your order by cancelling. No refund will be issued if the order simply gets stuck at customs due to duties not being paid. You are responsible for knowing your own country's rules and regulations for importing, and as a result we are not able to offer estimates as to the amounts of duty charges that may be incurred for our products.
Unfortunately, we are not able to ship to Cuba, Iran, North Korea, Russia, Syria, Sudan, or Venezuela at this time.
For any other questions or concerns, please do not hesitate to contact us.